pc88 Privacy Policy

1 Who We Are

pc88 is an online betting and casino platform accessible at pc88.im, designed and built specifically for adult players in Bangladesh. pc88 offers sports betting across cricket, football, kabaddi, snooker, and other disciplines, together with a full suite of online casino products including live casino tables, slot games, and crash games.

For the purposes of this Privacy Policy, "pc88", "we", "us", and "our" refer to the operator of the pc88 platform. "You", "your", and "Player" refer to any individual who accesses our website, registers an account, or uses any of our services.

If you have any questions about how we handle your personal data, you can reach our dedicated support team at [email protected] at any time.

2 Scope of This Policy

This Privacy Policy applies to all personal data collected by pc88 through the following channels:

• The pc88 website at pc88.im and all sub-pages.
• Any mobile-optimised version of the pc88 platform.
• Communications you initiate with our support team via email or live chat.
• Interactions with promotional campaigns or surveys conducted by pc88.
• Data received from authorised third-party service providers acting on pc88's behalf, such as payment processors and identity verification providers.

This Policy does not govern the privacy practices of any third-party websites that may be linked to or from the pc88 platform. We encourage you to review the privacy policies of any external sites you visit independently of pc88.

3 Data We Collect

We collect and process the following categories of personal data:

3.1 Identity & Contact Data

• Full name as it appears on your government-issued identity document.
• Date of birth (used for mandatory age verification — you must be 21 or older).
• Email address and mobile phone number.
• Residential address (city, district, division, postcode).
• National Identity Card (NID) number or passport number where KYC verification is required.

3.2 Account Data

• Username and encrypted password.
• Account registration date and status.
• Communication preferences and notification settings.
• Responsible gaming limits and self-exclusion settings you have configured.

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment method references (e.g., bKash wallet number, Nagad number, Rocket number, Upay reference, bank card last four digits).
• Transaction history, balance records, and bonus credit/debit history.
• Details required for anti-money laundering (AML) compliance checks.

3.4 Betting & Gaming Activity Data

• Bets placed, odds accepted, stake amounts, and outcomes.
• Casino game sessions, game titles played, wager amounts, and session durations.
• Bonus usage and wagering requirement progress.

3.5 Technical & Usage Data

• IP address, browser type and version, operating system, and device type.
• Pages visited, time spent on each page, clickstream data, and referring URLs.
• Session timestamps and login/logout records.
• Cookie identifiers and similar tracking data (see Section 8).

4 How We Collect Data

pc88 collects personal data through the following means:

• Direct submission: Information you provide when registering your account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technical collection: Data collected automatically as you browse and interact with the pc88 platform, including via cookies, server logs, and analytics tools.
• Third-party providers: Data received from identity verification partners when you submit KYC documents, from payment processors when you initiate a transaction, and from fraud-prevention services used to protect the platform and its players.
• Publicly available sources: In limited circumstances related to AML or fraud checks, we may cross-reference data against publicly available records such as sanctions lists.

5 Legal Basis for Processing

pc88 processes your personal data on one or more of the following legal bases:

6 How We Use Your Data

pc88 uses the personal data we collect for the following purposes:

• Account services: To create, manage, and maintain your pc88 account, including processing logins, resetting passwords, and managing your account preferences.
• Payment processing: To handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and other supported methods. All transactions are denominated in Bangladeshi Taka (BDT).
• Identity verification: To confirm that you meet our minimum age requirement of 21 years and that your identity matches your payment method, in line with our KYC obligations.
• Platform delivery: To provide access to sports betting markets, live casino games, slots, crash games, and other pc88 products including those powered by Pragmatic Play, Evolution Gaming, Spribe, and other certified studios.
• Bonus and promotion management: To credit promotional bonuses, track wagering requirement progress, and manage campaign eligibility.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes effectively.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, bonus abuse, account takeover attempts, and other prohibited conduct.
• Responsible gaming: To monitor betting patterns for signs of problem gambling and to enforce deposit limits, session reminders, and self-exclusion requests you have activated.
• Marketing communications: To send you promotional emails, bonus alerts, and personalised offers where you have consented to receive them. You may opt out at any time via your account notification settings or by contacting support.
• Legal compliance: To meet our obligations under applicable law, including responding to lawful requests from authorities.
• Platform improvement: To analyse usage patterns, troubleshoot technical issues, and improve the overall pc88 user experience for all Bangladesh players.

7 Data Sharing & Disclosure

pc88 does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and other payment partners receive the transaction data required to process your deposits and withdrawals. These processors are independently certified and operate under their own data protection standards.
• Identity verification providers: Third-party KYC and AML compliance services receive the identity documents and personal details you submit for verification purposes.
• Game studios: Certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimal session data necessary to deliver their games within the pc88 platform. These studios operate independently certified gaming environments.
• IT and hosting providers: Companies that host our platform infrastructure and provide cloud services receive access to server-level data under strict confidentiality agreements.
• Analytics and security services: Anonymised or aggregated usage data may be shared with analytics providers to help us understand platform performance. Fraud detection services may receive technical data such as IP addresses and device fingerprints to identify suspicious activity.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, valid legal process, or to protect the rights and safety of our players and the integrity of the platform.

8 Cookies & Tracking

pc88 uses cookies and similar tracking technologies to deliver a consistent and personalised experience on the platform. Cookies are small text files stored on your device when you visit a website. They do not contain executable code and cannot access other data on your device.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Required for core platform functions such as maintaining your logged-in session, remembering your language preference, and enabling secure payment flows. These cannot be disabled without significantly impairing your ability to use pc88.
• Performance and analytics cookies: Collect anonymised data about how players interact with the platform — which pages are visited most, where users encounter errors, and how long sessions last. This data helps us improve the pc88 experience.
• Functional cookies: Remember your preferences such as notification settings, odds format, and display preferences so you do not need to re-configure them each visit.
• Targeting and marketing cookies: Used only where you have given explicit consent to receive personalised promotions. These cookies help us ensure you see relevant bonus offers rather than generic promotions.

8.2 Managing Cookies

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will impair core platform functionality. Disabling other cookie categories will not prevent you from using pc88 but may reduce the personalisation of your experience.

9 Data Security

pc88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration:

• TLS/SSL encryption: All data in transit between your device and pc88's servers is encrypted using Transport Layer Security (TLS). Look for the padlock icon in your browser address bar when using pc88.
• Encryption at rest: Sensitive data fields including passwords (stored as salted hashes) and payment references are encrypted in our database using industry-standard algorithms.
• Access controls: Internal access to personal data is strictly limited to authorised personnel who require it for their role. Access is granted on the principle of least privilege and is subject to regular audit.
• Intrusion detection: Our platform is continuously monitored for suspicious activity, including automated login attempts, unusual transaction patterns, and potential data exfiltration.
• Incident response: In the event of a confirmed data breach that is likely to result in risk to your rights or freedoms, pc88 will notify affected Players without undue delay and take immediate steps to contain and remediate the breach.

10 Data Retention

pc88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, plus any additional period required by applicable law or legitimate business need. The following retention guidelines apply:

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual Player.

11 Your Rights

As a Player whose personal data is processed by pc88, you hold the following rights with respect to that data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of the personal data pc88 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details directly via your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interest. Note that certain data may be retained where we have a legal obligation to do so.
• Right to restriction of processing: You may request that we restrict processing of your data — meaning we hold it but do not actively use it — in specific circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or the performance of a contract and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You have the right to object at any time to processing of your data based on legitimate interest, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., receiving marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

pc88 will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

12 Children's Privacy

pc88 services are strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21.

If pc88 becomes aware that a user under the age of 21 has created an account or submitted personal data, we will immediately close the account, delete all associated personal data, and return any deposits to the originating payment method. Age verification is a mandatory step in our KYC process for this reason.

If you have reason to believe that a minor has registered with pc88, please notify us immediately at [email protected] so that we can take prompt action.

13 Third-Party Links

The pc88 platform may contain references to or integrations with third-party services, including game studio environments operated by Pragmatic Play, Evolution Gaming, Spribe, and others. When you enter a game provided by a third-party studio, you are interacting with that studio's software environment, which is subject to its own privacy and data handling practices.

pc88 does not control and is not responsible for the privacy practices of third-party game providers, payment processors operating their own customer-facing interfaces, or any other external services. We encourage you to review the privacy documentation of any third-party service you interact with.

14 International Transfers

pc88 operates infrastructure and uses service providers that may be located outside of Bangladesh. Where personal data is transferred to a jurisdiction that may not provide the same level of data protection as Bangladesh, pc88 takes appropriate safeguards to ensure your data remains adequately protected. These safeguards may include contractual clauses requiring the recipient to apply data protection standards equivalent to those described in this Policy.

By using pc88, you acknowledge that your personal data may be processed in jurisdictions outside Bangladesh, subject to the protections described above.

15 Policy Changes

pc88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered Players via the email address associated with their account at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this document indicates when the current version was published. We recommend reviewing this Policy periodically to stay informed about how pc88 protects your data. Continued use of pc88 after a revised Policy takes effect constitutes your acceptance of the updated terms.

16 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way pc88 handles your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and aim to respond within two business days.

When submitting a data rights request, please include your registered username and the email address associated with your pc88 account so we can locate your records promptly and securely verify your identity before actioning the request.