pc88 Frequently Asked Questions

pc88 requires a government-issued photo ID for KYC verification — a National ID Card (NID), passport, or driving licence are all accepted. You will also need to submit a document confirming your current address, such as a utility bill or bank statement dated within the last three months. Verification is typically completed within 24 hours of submission.

To reset your pc88 password, click the "Forgot Password" link on the login page and enter the email address registered to your account. You will receive a secure reset link within a few minutes. Click the link, choose a new strong password, and log in as normal. If you do not receive the email, check your spam folder or contact [email protected].

No — pc88 strictly permits one account per person. Duplicate accounts violate our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any outstanding balances. If you have accidentally created a duplicate, please contact [email protected] immediately so the team can merge or close the extra account safely.

To close your pc88 account, send a written request to [email protected] from your registered email address. Before closure, withdraw any remaining balance to your preferred payment method. Our team will process the closure request within 48 hours and send a confirmation once complete. Note that account closure is different from self-exclusion — if your reason is problem gambling, self-exclusion may be a better option.

Nagad deposits on pc88 are processed almost instantly — in most cases your account balance updates within 1 to 5 minutes of completing the Nagad transfer. During peak hours or scheduled maintenance, processing may take up to 15 minutes. If your balance has not updated after 30 minutes, contact [email protected] with your Nagad transaction ID and our team will resolve it promptly.

The minimum deposit amount on pc88 is ৳200 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other partner banks have a minimum of ৳500. There is no maximum deposit limit by default, though individual payment providers may impose their own daily transaction caps.

To withdraw to Rocket on pc88, navigate to the Withdrawal section in your account, select Rocket as your method, enter your registered Rocket mobile number, and specify the amount you wish to withdraw. Ensure your account is fully verified before requesting a withdrawal — unverified accounts cannot process payouts. Rocket withdrawals are typically processed within 1 to 6 hours during business hours.

The minimum withdrawal amount on pc88 is ৳500 for mobile money methods such as bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum is ৳1,000. Withdrawals below these thresholds will not be processed. There are no withdrawal fees charged by pc88, though your payment provider may apply their own transfer charges.

pc88 processes withdrawal requests within 1 to 24 hours depending on the method and time of day. bKash and Nagad withdrawals are usually the fastest, often arriving within 1 to 3 hours. Rocket and Upay typically take 2 to 6 hours. Bank transfers to BRAC Bank, Dutch-Bangla Bank, or other partners can take 1 to 3 business days. All times are in Bangladesh Standard Time (BST, UTC+6).

pc88 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. We recommend checking your mobile banking app's fee schedule before transferring. Any fees applied by third-party payment providers are outside pc88's control and cannot be reimbursed.

pc88 offers 500+ slot titles from certified studios including Pragmatic Play, NetEnt, Microgaming, and others. You will find classic 3-reel slots, modern 5-reel video slots, Megaways titles with up to 100,000+ ways to win, and jackpot slots with progressive prize pools. All slot games are fully playable on mobile and desktop, with no download required. RTP percentages for each title are disclosed by the game studio.

Yes — pc88 is fully optimised for mobile browsers on both Android and iOS devices. All games, including live casino tables, cricket betting markets, and slot titles, load directly in your mobile browser without requiring any app download. The interface adapts automatically to your screen size for a seamless experience. For the best performance, use an up-to-date version of Chrome or Safari with a stable internet connection.

All games on pc88 are supplied by internationally certified studios — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming — whose RNG (Random Number Generator) software is independently audited for fairness. pc88 does not modify game outcomes. Published RTP rates reflect the certified payout percentages set by each studio. You can verify game certifications on the respective studio's official website.

Aviator by Spribe is a crash-style game where a multiplier climbs from 1x upward and you must cash out before the plane flies away. On pc88, place one or two simultaneous bets in BDT, watch the multiplier rise, and hit the cash-out button at any point to lock in your winnings. If the plane crashes before you cash out, your stake is lost. The game uses a provably fair algorithm — all results are verifiable.

A wagering requirement specifies how many times you must bet a bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets before withdrawal. On pc88, different games may contribute different percentages toward meeting the requirement — slots typically count 100%, while live casino games may count less. Full details are in each bonus's specific terms.

Yes — pc88 runs a tiered loyalty programme that rewards regular players with points for every bet placed. Accumulated points unlock higher VIP tiers, each offering better reload bonuses, faster withdrawal processing, dedicated account support, and exclusive promotional offers. Bangladesh players who wager consistently across cricket betting, live casino, and slots advance through tiers automatically. Log in and visit the Promotions section for your current tier status.

pc88 periodically offers free spins as part of welcome packages, reload bonuses, and seasonal promotions tied to events like BPL season, Eid, or Pohela Boishakh. Free spins are credited to specific slot titles and are valid for a limited time after being awarded. Any winnings from free spins are subject to the wagering requirements stated in the associated promotion's terms. Check the Promotions section after logging in for current free spin offers.

Some pc88 promotions are specifically designed for sports betting including cricket, while others are restricted to casino games or slots. Whether a bonus applies to cricket betting markets — including BPL, IPL, or T20 — depends on the individual promotion's terms. Sports betting bonuses typically require minimum odds on qualifying bets. Always check the "eligible games" or "eligible markets" section of any promotion before placing a bonus bet.

pc88 operates as an online betting and casino platform serving the Bangladesh market. We do not make specific claims about licensing jurisdictions — players should satisfy themselves regarding the laws applicable in their location before registering. pc88 enforces a strict 21+ age policy, uses certified payment channels, and implements responsible gaming tools to ensure a safe and fair environment for all players.

The minimum age to register and play on pc88 is 21 years. This is a strict, non-negotiable policy. All accounts are subject to age verification as part of the KYC process, and any account found to belong to a person under 21 will be immediately closed and any balance forfeited in accordance with our Terms and Conditions. We take underage gambling extremely seriously and have zero tolerance for violations.

To self-exclude from pc88, email [email protected] with the subject line "Self-Exclusion Request" and your registered username. Choose from exclusion periods of 6 months, 1 year, 3 years, or permanent closure. Our team will lock your account within 24 hours, block all deposit methods, and suspend all marketing communications for the duration. Permanent self-exclusion cannot be reversed. We encourage any player who feels gambling is affecting their life to take this step without hesitation.

pc88 customer support is available 24 hours a day, 7 days a week including Bangladeshi public holidays. The primary contact channel is email: [email protected]. For account-related, payment, and responsible gaming enquiries, include your username and a brief description of the issue in your email. Logged-in players can also access live chat directly within the pc88 platform. We aim to respond to all email enquiries within 2 hours for urgent matters.